IT Consulting & Support
Professional consulting and reliable technical support for your IT infrastructure. We're here with expertise and fast solutions.
Quick answers
- How fast does support respond?
- Depending on the support package, HEXLE guarantees response times of 2-4 hours. Remote support is usually within 30 minutes, on-site service in the region the same business day.
- What does IT support at HEXLE cost?
- HEXLE bills either by the hour or via monthly support packages with discounted hourly rates – cancellable monthly. Exact prices are shown in the support packages below (plus VAT).
- Are you vendor-independent?
- Yes. HEXLE advises neutrally and recommends the best solution for your needs — not the highest-margin product. We also coordinate vendor support for industry-specific software.
Our Consulting & Support Services
Professional consulting and reliable technical support for your IT infrastructure.
IT Consulting & Strategy
- Analysis of existing IT infrastructure
- IT strategy & digitalization
- Identify optimization potential
- Technology evaluation
- IT roadmap & planning
Technical Support
- Quick help with IT problems
- Phone, email & remote support
- Error diagnosis & resolution
- Software & hardware support
- Flexible support packages
Project Management & Coaching
- IT project planning & go-live
- Milestone & budget control
- Team coordination
- Training & workshops
- Knowledge transfer
Why HEXLE for Consulting & Support?
We combine technical expertise with personal service – for IT solutions that really work.
Personal Support
A dedicated contact person knows your IT landscape and is available for all your questions. No waiting queues, no anonymous hotlines.
Fast Response Times
For critical issues, we're there for you in no time. Remote support usually within 30 minutes, on-site service the same day.
Transparent Pricing
Fair hourly rates with no hidden fees. On request, we offer fixed-price packages or monthly support contingents for predictable costs.
Vendor-Independent
We advise you neutrally and recommend the best solution for your requirements – not the product with the highest margin.
Our Pricing
Transparent pricing for professional IT support – choose the model that fits your needs.
Hourly Rate
Flexible support as needed
- Remote support
- On-site service (+travel)
- No minimum commitment
- Billed in 15-min increments
- Response time < 4 hours
Support Package S
For small businesses
- 4 support hours/month
- Discounted rate (€135)
- Response time < 2 hours
- Remote & on-site
- Priority handling
- Minimum contract duration: 3 months
Support Package M
For medium businesses
- 10 support hours/month
- Discounted rate (€125)
- Response time < 2 hour
- Remote & on-site
- Proactive monitoring
- 24/7 emergency hotline
- Minimum contract duration: 3 months
All prices are net plus 20% VAT, as our clientele is mainly businesses.
For on-site visits, response time cannot be guaranteed.
Monthly cancellation possible.
Frequently Asked Questions
This depends on your SLA. Response-times can vary between 2 and 4 hours. Consulting appointments can usually be scheduled within a week.
We offer flexible models: individual billing by effort, monthly support contingents with discounted hourly rates, or comprehensive managed IT services with a flat rate. Together we'll find the right model for your requirements.
Yes, we support a variety of industry solutions and work closely with software manufacturers. If specific expertise is required, we coordinate contact with manufacturer support.
Absolutely. We provide individual training for your employees – from Office applications to specialized industry software to IT security topics. Training can take place on-site or remotely.
First, we conduct a free initial consultation to understand your situation and goals. Then we analyze your existing IT infrastructure, identify optimization potential, and create a concrete action plan with prioritization and cost overview. On request, we also accompany you during implementation.